Refunds and cancellations

No orders are accepted in this preview. This is a policy draft, not an active refund promise. The owner must approve terms that match the real supplier and applicable consumer rules.

TO CONFIRM: whether cancellation is allowed, the exact cutoff before production or dispatch, the request method and any permitted charges. Made-to-order production does not itself establish a blanket no-cancellation rule.

TO CONFIRM: return request window, size exchanges, change-of-mind eligibility, item condition, tags/packaging, excluded products and return authorization. Do not assume every POD item is nonreturnable.

Proposed launch rule: a clear support route will handle incorrect, damaged or faulty items. TO CONFIRM: request timing, evidence reasonably needed, inspection, replacement/refund choices and supplier responsibility. Customer rights must not be replaced by unsupported supplier limitations.

TO CONFIRM: return address, who pays shipping for each scenario, tracked-return requirements, international customs and whether the supplier can accept returns. No address or free-return promise is published.

TO CONFIRM: approval criteria, amount refunded, treatment of shipping/taxes, payment-provider processing times and currency conversion differences. Refunds should use a verified supported method; no bank details are requested on this preview.

TO CONFIRM: lost parcels, refused delivery, incorrect addresses, undeliverable orders and chargeback handling. No chargeback fee or blanket forfeiture rule has been invented.

TO CONFIRM: seller identity, support email, service hours and complaint escalation. House help is an FAQ, not an inbox, and cannot receive a refund request.